Free Service  

Our services are completely free of charge to you. 
 
If you are directly insured with a provider, or are looking to take out cover for the first time, our service will not cost you anything as we are paid by the insurer. Our service includes an initial review, ongoing support throughout the policy year and regular reviews, all of which are at no extra cost.  

Expert Advice  

The reality with any insurance policy is that it is only at point of a claim when the policy is tested.  
 
If cover is inadequate or there are exclusions you weren't aware of, it is usually too late to change, sometimes with long lasting or permanent effects. 
 
You can avoid being underinsured before you find yourself in this position. Phoenix Health and Protection are experts with many years of experience. We are able to fully appraise your current cover against your requirements and make any necessary adjustments to help prevent potential future shortfalls. 

Accessible Communication  

It can be very frustrating trying to get answers through a contact centre. 
 
You will have a dedicated account manager who will manage your renewal, any ongoing administration and changes throughout the policy year. Cover options will be clearly explained and full, clear documentation provided so that you know exactly what cover you have and more importantly why you chose your plan. 

Qualified Expertise  

Our consultants are professionally qualified  
 
As the insurance market evolves and changes over time with new legislation and products, we regularly update our knowledge with ongoing training and development to ensure that advice is still relevant and up to date.  
 
Our consultants are professionally qualified with relevant Chartered Institute of Insurance (CII) exams and over 20 years' experience of the UK health, protection and general insurance market. 
 
 

Long term partnerships  

Changing demographics, increasing strain on NHS facilities and medical advancements means that insurers are constantly innovating their products to meet demand. 
 
We will continue to manage your plans on an ongoing basis to ensure they remain fit for purpose and offer suitable cover available to meet your changing requirements. 

Data Secure  

We take data protection and GDPR guidelines very seriously. 
 
You can access your policy documents and communications through your own dedicated portal, protected with high levels of encryption to keep your data safe. This is accessible 24/7 for copies of any documentation. 

Our 4 Step Process  

Market analysis of available options
Initial full fact find to establish your requirements 
Market analysis of available options and recommendations 
Full support in placing cover, full account handling support throughout policy year 
Regular reviews to ensure products remain competitive and relevant 
Full support in placing cover
Initial full fact find to establish your requirements 
Market analysis of available options and recommendations 
Full support in placing cover, full account handling support throughout policy year 
Regular reviews to ensure products remain competitive and relevant 
Our process is straightforward, starting with an initial consultation by phone, online or face to face to establish requirements. 
 
This is followed by market analysis, recommendations, and ongoing support throughout the policy year. Our ultimate aim is to build long term partnerships with regular reviews to ensure that you continue to receive the best advice.